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July 22nd, 2019 02:00

Intel Optane Memory Pinning, error

getting this error message, any help welcome

Intel Optane(tm) Memory Pinning : can not load the file DLL ´iaStorAfsServiceApi.dll´ : Can not find the specified module. ( Exception HRESULT : 0x8007007E).

4 Posts

August 25th, 2019 12:00

Me too, get it every time I click on things such as renaming a jpeg, everything...  Dell - please fix!!

2 Posts

August 28th, 2019 11:00

As suggested by many in this forum, you need not remove or install the program.  The program helps to open files faster and by removing it, you are losing a feature that you paid for.  Go to Add/Remove programs , find the Intel Optane Pinning Extension program, and right click on it.  From the available options, choose "Repair."  Once it is run, your problem should have been solved.  Reboot and check a file in the Explorer.

1 Message

August 28th, 2019 21:00

Thanks. This worked perfectly for me.

1 Message

August 29th, 2019 18:00

Yes, Modify fixed it. Excellent, thank you.

1 Message

September 1st, 2019 05:00

this really works.thanks

3 Posts

September 3rd, 2019 02:00

Worked brilliantly - thanks so much  

3 Posts

September 3rd, 2019 02:00

From an absolute rookie when it comes to stuff like IT, this advice worked! I wasted a fair bit of time trying to get to speak with someone at Dell this morning

I then got brave and decided to try to resolve myselg, found this page and followed this advice - worked!!!!!!! Thank you so much for giving me the rest of my working day back!

1 Message

September 6th, 2019 10:00

Yes, this is what worked for me.  You can also go to Control Panel\Programs and Features.  Scroll down the list to find the Intel Optane Pinning Explorer Extensions.  Click on it and, at the top, click on Repair...or right click and select Repair.

1 Message

September 6th, 2019 12:00

I just fixed this by going to Control Panel, Programs, Programs and Features, and right-clicked on Intel Optane Pinning Explorer Extensions and clicked on "Repair".  I didn't need to reboot.

1 Message

September 8th, 2019 05:00

Worked!!

1 Message

September 10th, 2019 09:00

Running "Modify" & "Repair" on the "Intel Optane Pinning Explorer Extensions" entry followed by a reboot worked for me. Before rebooting I checked the C:\Program Files\Intel\OptaneShellExtensions directory and noticed the iaStorAfsServiceApi.dll file was now there. Before running "Modify" & "Repair" it was missing.

September 12th, 2019 08:00

I was able to fix the error with this. Thanks!

1 Message

September 13th, 2019 14:00

This, in fact, did install the dll. Whether or not that fixes the problem (or causes some other problem is TBD. Thanks for this.

1 Message

September 15th, 2019 09:00

Thanks, @DellUserN This fixed the issue!

1 Message

September 15th, 2019 14:00

I tried many normal kinds of fixes which didn't work (with help from Dell tech support). This worked right away! Thanks a lot.

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