Start a Conversation

Unsolved

R

1 Rookie

 • 

45 Posts

15

May 14th, 2024 19:50

XPS 17 9730 won't boot past Dell Splash Screen unless I'm in safe mode

Title says it all. I cannot boot up by 2 month old laptop. It was fine this morning, then I tried printing a document. Nothing came out the printer. In the past, if this happened on other computers, I restarted and the document printed once Windows loaded. This time, the computer stalled at the splash screen. Was there for over two hours before I decided to restart. This time, I got the blue screen options for "go directly to Windows 11," restart, advanced options, etc. I first tried to go straight to Windows. Still would not go past splash screen. I then tried going to a restore point. Laptop is too new - I forgot to set a restore point. Then I told it to restart in safe mode. After looking up and typing in my million digit code (or whatever it's called), the laptop started in safe mode. Just not sure where to go from there. 

Moderator

 • 

16.8K Posts

May 17th, 2024 10:08

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
No Events found!

Top