This is my day

Call tech support about a system Inspiron 3847 I just got today. ordered on Monday got two day shipping.

So I call tech support about Hyper-V not showing up in add remove programs in win 8.1

I give my Service tag # the order number and they say sir your not in the system. ok how can we fix this I will transfer You to costumer care. OK I get transferred and the recording comes on forgot most of the words but it was the after hours recording then it hangs up on me because in the recordings eyes no one was there. But customer care doesn't close for another hour.

Now I call back tech support and get someone else they look up my service tag order number and say the same thing we need to get you to customer care this time I want the person to stay on the line and I get through.

the person in customer care gets my info service tag and says your not in the system. Thats why I'm calling. she says please hold can I put you on hold 2 minutes I say sure. she comes back and says I will transfer you to tech support now then I get the recording that its after hours and it hangs up on my.

at this time I'm trowing things around the house then calm down and call again. I call tech support back since there is no customer care number and explain the situation and get someone else that's not in tect support but in another dept. he transfers me I ask him to stay on the phone and he doesn't and dumps me into we are closed after hours hell and get hung up on again.

Now at this time my kids are staying clear of me My wife went upstairs not to get in my way. and I call back tech support I get this nice guy Erick that stayed on the line explained what my problem was and said go ahead sir customer care is on the line. I say thank you and then tell the customer care agent the situation and explain all this she says she need to transfer me to tech support. I say Wait one second here did you hear what I was just telling you customer care needs to put my info into the system so tech support will speak to me about my problem with Hyper V. so she put me on hold after getting the express code 3 times and service code 2 times. then says I will transfer you to tech support and I ask for her to stay on the line I hear a click and Wait for it wait for it HUNG up on again.

Now I'm flamming red call tech support ask for a manager and then get Billy. Bill tells me they are hardware support after asking me what the problem is I say I can't get hyper V to show in ad remove features. O sir he says we cant cover advanced features of windows. I can transfer you to the software support but you will have to pay.

I say pay I just got this computer it has windows 8.1 OEM your the OEM Dell needs to support it.

we don't support advanced features.

I'm about ready to return this computer.

I will not ever recommend Dell to anyone else thats asks me where to buy a computer from.

I'm computer literate I have been using one since the IBM XT