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OrcaFL

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13 years ago

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OrcaFL

19 Posts

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50056

November 20th, 2013 09:00

HP Officejet 7410

Been trying to solve the following problem through the HP Support Forum with no answers.  Hoping someone here can assist.  The following is what I posted there:

Installed a new hard drive in my Dell Studio XPS (Windows 7 Pro) 5 weeks ago and was able to successfully download and install the Officejet 7410 driver.  Printer, copy, scan, and fax all worked properly. About 3-days ago, a pop up window informed me of an update to the Driver software was available.  Through HP Center uploaded the update.  Afterwards, only the scan worked.  I uninstalled the driver and update yesterday, after trying various ways to reengage the other performance options.  After restarting the computer, I installed the driver again from the HP site.

 After the download, I click on the download to install the driver.  It begins and completes the extraction, but never does anything after that point.

 I called HP Support today only to be told the printer is obsolete.  I knew that 5 weeks ago and everything worked perfectly.

 Windows is fully up-dated.

Anyone have an idea how I can reload the software through the download already on my machine?

 

Thanks for your help!