One of the reasons I chose DataSafe is to have online access to my files if I’m away from my computer.  I don’t need this capability often, but when I do I expect it to work flawlessly.

 

Over the past two days, I’ve attempted many times to access two small files (a PDF and an XLSX -- both less than 0.25 MB).  I go through the appropriate steps.  When I get to the final step (after naming the session and selecting whether or not to wait for the session to complete) and click on “Next”, I get this message: “The File Restore failed. Please try again.”

 

Any idea what’s going on?

 

Thanks!