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KM
Kimberly Martin
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May 16th, 2019 10:00
XPS 13 (9370) Battery Failure!
We have had 3 of the 5 XPS 13 (9370) computers in our office that have had immediate battery failure. The battery was working fine no indications of a problem. Next day the computer light on the front is flashing orange and the computer will not boot unless it is plugged in.
My concern is that this is the 3rd computer that this has happened to. The first computer (new in 9/2018) still had onsite warranty so it was fixed immediately. The second computer (new in 4/2018) had onsite warranty that had expired 2 weeks after the issue and was covered by the extended mail in warranty that we purchased. The third computer (new 9/2018) the same issue occurred today.
Obviously my concern is the 2 other computers. I wonder if there is a problem that a recall should be issued. Too coincidental that all three same model less than a year old had the same issue. Has anyone else had this happen with this model?
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