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lmacri

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lmacri

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November 6th, 2021 14:00

SmartByte v3.1.995 Bug? Disabling CinemaStream Causes High CPU by SmartByte Telemetry Service

Sorry for the cross-post but no one has responded to my thread <here> in the Productivity Software board.

I have an Inspiron 5584 running Win 10 Pro v21H1. SupportAssist updated the Dell (Rivet Networks) SmartByte Drivers and Services from v3.1.940 to the latest v3.1.995 (rel. 15-Oct-2021) on 28-Oct-2021.

This update not only re-enabled SmartByte (which I had previously turned off in the SmartByte / CinemaStream interface), but now when I switch SmartByte OFF the CPU activity of my SmartByte Telemetry service jumps to ~ 30% and causes my CPU fan to go into overdrive. The only way I can stop this high CPU activity is to turn SmartByte back on.  I've re-booted my computer several times since 28-Oct-2021 and this behaviour is consistent.

SmartByte v3_1_995 Turned Off CinemaStream 04 Nov 2021.png

SmartByte v3_1_995 SmartByte Telemetry Service CPU High SB Disabled 04 Nov 2021 .png
Has anyone else noticed this high CPU activity when SmartByte v3.1.995 is turned OFF? Is there any way to fix this high CPU activity by the SmartByte Telemetry service short of disabling the service at Windows Services at Start | Windows Administrative Tools | Services?  If I need to remove SmartByte should I remove the SmartByte UWP app (currently v3.1.1001.0) from Settings | Apps | Apps & Features and then uninstall the SmartByte Drivers and Services from Control Panel, or does the order of removal not matter?

Win10 Pro v21H1 Settings Apps and Features SmartByte v3_1_995 28-Oct-2021.png
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64-bit Win 10 Pro v21H1 build 19043.1288 * Firefox v94.0.1 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.10.144-1.0.1499 * Dell SupportAssist v3.10.3.3 * Dell SupportAssist Remediation v5.5.0.16041 * Dell Update for Windows 10 v4.4.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620