Hi,

Recently we rebooted our EmailXtender server and we encountered some issues with some of the services coming back up post-reboot.

We determined this was caused by the AD account used to run the servers being deleted & recreated, so we updated the Login info for each pertinent service and rebooted again.

All services now appear to be working except EmailXtender Archive Service.

The error it gives in EmailXtender Administrator / Event Info is:

"EmailXtender Archive Service Requires the exAdmin Service to be running."

The service *IS* running.  I've tried restarting all the services again, to no avail.

When we recreated the account, it is possible that the account may not have been added to all groups it was added to before, so that is a possible cause.  However, I am not sure what groups/access the account running these services needs to have.

The services being run under the deleted/recreated account were:

EMC License Server

SQL Server (MSSQLSERVER)

SQL Server Agent (MSSQLSERVER)

SQL Server FullText Search (MSSQLSERVER)

SQL Server Reporting Services (MSSQLSERVER)

Any ideas?

EmailXtender version is 4.81.2518, server is Windows 2003 SP2.

Thanks,

Erik