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BDL99

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5 years ago

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BDL99

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14 Posts

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March 23rd, 2021 12:00

XPS 13 9310, overheating

I bought this Dell XPS 13 9310 last December. The first one died on delivery so a replacement was sent.  This one began working fine and I now have it loaded with Photoshop and my other apps. Core i7, 16GB and 1TB SSD.

The problem is it randomly overheats and freezes. When I touch it the underside is boiling hot. It sits on my wood desktop like my other laptops did for years without trouble. I've turned Thermal Management to Cool to no avail.

For the thousands I've invested, this is by far the most troublesome laptop I've ever had.

Are there any solutions? (I have read others experience the same).