I just wanted to say that at least for me, my experience with Dell service has been solid. Yes it's anecdotal but big companies tend to get the wrath from some of its customers. I posted a couple of trouble issues here on this forum with my recently purchased R10 and within 24 hrs I received messages from Dell support to help with the problem(s). They even offered, uninitiated, to send a service tech to my home to replace the motherboard. I had to tell them to hold off as i'm trying a few troubleshooting ideas before the option of replacing parts is the only option.

So kudos to Dell. It's just one guy, me, but my experience has been very good.