Hi 

 

I ordered a machine April 13, 2019 with a promise that the machine would be delivered April 24, 2019.

I have asked many times to be updated about the status with no success. The status page is horrible and has been in the current state since April 13. One rep told me it would come April 18, which was not true. THen another rep said April 24, 2019, which I now see has been extended to May 02.

This is poor customer service. Not sure why it takes so long for a default simple configuration. I need this computer for work next week as I will be travelling and the support is very very poor. Is there an escalation process as I need this computer delivered ASAP. How to speak with a manager, not the same cx service rep that cant do anything.

 

A shame, such a good computer company which such bad cx service.

How do I get a manager to call me at