I bought this laptop in spring 2020 and it is now spring 2023. The same problem has now happened for the third time. I keep sending it back (because I keep extending my warranty, which is a life saver). They replace my entire screen with a brand new one each time, and then roughly a year later, it breaks again. This is an inspiron 5591 2-in-1. I have never dropped it, never done anything with it other than open and shut. It is a "two in one" but I honestly don't think I ever open it and fold it backwards, other than maybe once or twice a year. The hinge simply goes bad after completely ordinary use.

Here are pictures from 2020 the first time it broke, 2021, when it broke the same way a second time, and now in 2023 when it has broken for a third time in the same exact way. I am glad I keep getting the warranty extension. Everytime this happens I have to mail the laptop back to Dell. They replace the screen and hinges and mail it back. It usually takes 5 days total