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Go to SolutionAlienware 17 R3 - BSOD ISSUE/FIX - Killer Ethernet E2400 Driver / Version: 1.1.56.1236_A01
***This issue/fix is in regards to the Alienware 17 R3 model. It has not been tested/confirmed for other models!***
The following information is presented to assist you (and DELL) with fixing a DELL DRIVER issue which causes WINDOWS 10 to BSOD crash & RENDER YOUR SYSTEM incapable of booting into the windows desktop!
I've listed the drivers that are causing the issue, and then follow that up with what (I've painstakingly have troubleshooted for over a week now) drivers are currently working w/o issue. Hope this helps get you back up and running, and if you have a moment post and let me know! ((DELL - PLEASE PASS THIS ALONG TO WHICHEVER DEPARTMENT RELEASES NEW DRIVERS! PLEASE PATCH/FIX!))
Device Manager >> Network Adapters
Bluetooth Device (Personal Area Network) / Driver Version: 10.0.10586.0 (6/21/2006)
Bluetooth Device (RFCOMM Protocol TDI) / Driver Version: 10.0.10586.0 (6/21/2006)
Killer e2400 Gigabit Ethernet Controller / Driver Version: 9.0.0.5 (4/27/2015)
Killer Wireless-n|a|ac 1535 Wireless Network Adapter / Driver Version: 12.0.0.137 (8/23/2015)
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Control Panel >> Program and Features
Killer Network Manager Suite / Driver Version: 1.1.54.1220
Killer Wireless Drivers / Driver Version: 1.1.56.1236
Qualcomm Atheros 61x4 Bluetooth Suite (64) / Driver Version: 12.0.0.102
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Newest Available Drivers from dell.com (Alienware 17 R3)
Killer Wireless-AC 1535 Driver / Version: 1.1.56.1236_A01
((File/.exe Name: Network_Driver_2WDXK_WN64_1.1.56.1236_A01))
Killer Ethernet E2400 Driver / Version: 1.1.56.1236_A01
((File/.exe Name: Network_Driver_C95MK_WN64_1.1.56.1236_A01)
Killer Wireless-AC 1535 Bluetooth Driver / Version: 10.0.0.102_A00
((File/.exe Name: Communications_Driver_PJ4XH_WN64_10.0.0.102_A00)
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When attempting to install the Killer Ethernet E2400 Driver / Version: 1.1.56.1236_A01, the following issues occur:
- CAUTION ERROR/InstallShield DLL Custom Action
[Exclamation Mark inside a yellow triangle] "Can not find the entry point of function 'TweakLOMPerformance', make sure it is exported.
- The installation will not continue or complete until you click an "OK" box for the above mentioned CAUTION ERROR
- Once you click "OK," the installation will complete and inform you that your system must reboot. At this point, 1 of 2 things will occur
-1. The system will blue screen crash immediately upon installation complete
-2. The system will blue screen crash after reboot, at the windows log-in/enter account password stage
- There are three BSOD possibilities:
1. BAD_POOL_HEADER (most common result)
2. KERNEL_SECURITY_CHECK_FAILURE
3. IRQL_NOT_LESS_OR_EQUAL
- Once the BSOD happens, you will not be able to boot into Windows 10. The system will crash, reboot, crash, reboot, and then Win 10 initiates its System Recovery/Repair program. If you have a system restore, then you can successfully reverse this driver installation, which will once again permit you back into Win 10 w/ no further BSOD. If you do NOT have a system restore save point, then your options become more extreme: 1. Restore/Reset prior to the installation of the affected driver listed above; 2. Factory Restore/Reset; 3. NOTE: Fix Windows Startup FAILS to resolve the issue
Variables
On a separate Alienware 17 R3 (Exact same hardware specs/build), the following setup and drivers work successfully w/o BSOD:
Device Manager >> Network Adapters
Bluetooth Device (Personal Area Network) / Driver Version: 10.0.10586.0 (6/21/2006)
Bluetooth Device (RFCOMM Protocol TDI) / Driver Version: 10.0.10586.0 (6/21/2006)
Killer e2400 Gigabit Ethernet Controller / Driver Version: 9.0.0.8 (7/28/2015)) !!!DIFFERENT DRIVER VERSION VS. ABOVE!!!
Killer Wireless-n|a|ac 1535 Wireless Network Adapter / Driver Version: 4.0.1.137 (9/3/2015) !!!DIFFERENT DRIVER VERSION VS. ABOVE!!!
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Control Panel >> Program and Features
Killer Network Manager Suite / Driver Version: 1.1.56.1236 !!NEWEST DRIVER VERSION!!
!!!NOT INSTALLED/PRESENT!!! (Killer Wireless Drivers / Driver Version: 1.1.56.1236))
Qualcomm Atheros 61x4 Bluetooth Suite (64) / Driver Version: 12.0.0.102
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