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Beyond horrible experience with new Alienware 15
Ordered one of the new laptops as soon as I saw they were available. Got it today! was super excited. I also picked up a SSD to put in it since there wasn't an m2 + SSD option. I wiped the existing HD and put in the SSD and went to install off the USB media and found that it only contains the windows installation. No big deal we can get the drivers off the Alienware site right? WRONG. There are drivers missing as I still have 1 "unknown device" in my computer management and the 980m I have doesn't even have drivers available. The latest off the nvidia site does not work. The BIOS sees the card but drivers cannot find it to install. There is no FN+Key option on the new model to turn the card on/off. I was told by tech support on the phone that I am going to have to wait until FEB. 10 to get the graphics driver! Are you kidding me? That is totally inexcusable. I basically have a giant Alienware 15 paperweight sitting on my desk. I got the graphics amplifier and have a 980GTX in it that won't work since I can't get the correct drivers installed as well. The lady on the tech support phone actually asked me "Where did you even get this laptop at?". Really?.... I ordered it off the website? I am planning on returning this tomorrow and getting a new one sent to me and I won't be replacing any hard drives. Take this as a warning not to get one of the new models as Dell is selling you a product with no support to back it up. Support might? be available in 20 days by which the return window would be over.
[:@][:@][:@][:@]
Update 1/30
Everything appears to be working 100% on my new Alienware 15. SSD installation went fine after factory image using Alien Respawn and after a modded driver install (see sticky at the top of this thread), the graphics amplifier now correctly recognizes both the 980m and 980GTX.
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