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An adapter... without a plug???
I have always been a Dell customer and I always thought I would be.... till this. I ordered a Dell Studio 17 laptop and it arrived. I love it, the color, its operation, everything about it. But I also ordered a spare powercord with it so I wouldnt have to keep moving stuff around when I want to work in another room for a long duration. It was not sent with the shipment. I called Dell and they sent a replacement straight away, so everything was hunky dory until I actually received it. I got the adapter, but to my utter surprise and dismay, it didnt have the plug. Upon calling customer service and then looking online, I found out that not only do you have to check that you want the adapter, but you have to check the box to get the plug that actually lets the adapter work. I'm sorry, but what kind of racket is this? I can understand a higher price for it if it were bundled, but to actually have to purchase two different components for one operation... power to the computer... is absolutley ridiculous. I blame myslef in a way for not being observant when ordering in the first place, but seriously, wehn you check that box for an extra adapter, most people assume that the power cord comes with it... it USED too anyway. Why the change? Why should people have to order two seperate parts when it should be considered one? I was a loyal Dell customer and was very happy from my previous experiences but when a company starts charging for every single nuance of a system that is costing hundreds to thousands of dollars already, then I think its time to start searching for a different brand. I plan on buying the dang power cord because of the convenience that it will provide, but the inconvenience of the entire process has really bothered me. Again, an adapter without a plug included?
- Oh yeah, I'm sure they'd be more than happy to sell me one. But since I've already shelled out the money I dont think it right that I have to buy something that should be a part of what I already bought. They sent me the part that mates to the laptop, its the actual plug that goes into the wall that is 'extra.'
That part that makes to the power outlet in the wall is the part that does all the work. That should be "extra".
Similar in principle to those voltage converter kits you buy to go overseas.
You can buy the mating adapters for $10 a set, but the actual voltage converter is more like $25.
Actually this is a good thing. Instead of having to buy an unique AC adapter for each model of laptop, you can reuse the existing one and just change the tip. I have 4 Dell laptops in my possession right now. All 4 AC adapters are different. It shouldn't be that way for something made by the same company.
Except, of course, that they're not all made by the same company - any more than HP/Compaq, Sony, etc. are. ALL the major vendors use the same pool of notebook suppliers - Quanta and Compal, by far the largest - followed by ASUS, Wistron, Inventec, Arima, Samsung, LG, Clevo, and a couple of other manufacturers.
Just becuase the name on the outside says "Dell" or "Apple" doesn't mean Dell or Apple had much to do with making it - notebooks are largely ghost-manufactured now. Of the major suppliers, the only ones who I recall still make some of thier own hardware are Lenovo, Sony and Toshiba.
@ejn63 wrote:
Except, of course, that they're not all made by the same company - any more than HP/Compaq, Sony, etc. are. ALL the major vendors use the same pool of notebook suppliers - Quanta and Compal, by far the largest - followed by ASUS, Wistron, Inventec, Arima, Samsung, LG, Clevo, and a couple of other manufacturers.
Just becuase the name on the outside says "Dell" or "Apple" doesn't mean Dell or Apple had much to do with making it - notebooks are largely ghost-manufactured now. Of the major suppliers, the only ones who I recall still make some of thier own hardware are Lenovo, Sony and Toshiba.
Then, let me change the word "made" to "sold". The idea is the same. Different laptops from the same brand should have some commonality of parts especially with something so fundamental as voltage conversion.
ieee488
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Posted August 30th, 2008 03:00
Is there a separate price for each of these two parts?
Can you buy just the small part that mates to the laptop?