So today I get a call from the software team wanting to conduct tests on my computer that has already been tested multiple times and never properly fixed.  And they want to charge me for the privilege! Why do I feel that no-one at Dell is listening to me?  The computer has not worked properly for months and was within the warranty period when things went wrong.  I get passed around from department to department with no-one taking ownership of the problem.  I am now promised that customer relations will ring tomorrow.....let's see what happens.