Hi,

I just received a replacement 3115cn after the old one failed within warranty. I noticed the firmware was old so just tried to update it via USB and the printer is now saying to call support with error code 117-363. No power glitches or loose power / data cords etc. It copied across fine then just failed to complete start-up after reboot.

The only relevant fact I can think of is that the MPC had the latest firmware on it as it was transplanted across from the old one, but the core firmware was older than the protocols supported in the MPC. That's why I was trying to upgrade in the first place, as I'd lost a bunch of new features only having the old core version installed.

I'll be calling it in first thing, but wanted to ask if anyone knew in advance. (It would be a big help if every error code was publicly listed on Dell's web site then I could look it up myself.)

Regards,

Paul