Hi,

In the past we have supplied our customers with Samsung Wyse devices and they have had very few issues, but we are unable to get any more of them so we have supplied them with a Dell Wyse 5040 instead.

On the whole this looked to be working okay, but we have now come across a problem which I am hoping you can help with. How the customer worked with the Samsungs was they would work on their own desktop VDI but if a customer came in they would move into the meeting room and log in to their desktop again so they could share information with the customer. They are not at this point logging out of their VDI on the first Wyse just locking it, this works fine for the Samsungs, but when they try to do this with the Dell device they just get a black screen.

How do we get this to work on the Dell unit in the same way it does on the Samsung? I logged a call with Dell but they have told me I need to have software support rather than just basic support.

Can anyone help?

Thanks,

ARLamb200