in Canada Dell's customer support has no means to contact or identify an escalation or resolution specialist.  Your only recourse is the India call center and their carefully scripted (non) responses or an email which gets a reply in a couple of days which is bland and non-responsive.  Worse, as tech support is with AW in the US, the tech support guys have no access to your Canadian order or customer support.

Beautiful system: basically Dell 's customer service consists of one mantra: grab your ankles.

I have received great tech support from Alienware.  Lousy non-support from Dell's Canadian customer support.  No offers of added compensation for extended delays, nothing.  I fail to believe the same component is still out of stock and has been for 4 months.  My system which was bricked by a faulty bios posted by Dell on January 9 was approved for a replacement ordered January 19.  A drop dead, absolute last date for shipping of March 1 has now morphed into an expected date of April 8 -- nearing that magic 4 months!

Terrible.