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gabriel_nemeth

updated

3 years ago

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3419

April 28th, 2020 08:00

XPS 15 9570 doesn't recognizes external HDD through TB

Recently bought an external ssd disk (Samsung T5). When I connect it through my laptop's TB port, the XPS can't recognize the disk. When I connect it through USB port, it works just fine. However, if I connect it through TB and then I restart the laptop, it recognizes the ssd disk. After that, if I remove the disk and restart the PC and plug in the ssd again, it doesn't recognize it. Basically, if I want my XPS to recognize the ssd through TB, then I must plug it in before the laptop starts. I have the latest Windows 10 (Version 1909) and also the Dell drivers are up to date. Any idea? It's a very frustrating issue.