Hardware: Dell XPS 17 laptop, everything specced to max (or best hardware available from options)

Hello,

I'm getting frustrated with both my Dell XPS 17 and the Dell Support team. As of now, I strongly discourage anyone to buy this laptop. Went over to Dell (from a Surface Book) for a more powerful laptop, but it has come with numerous problems. And the Dell support? Well, they are utterly useless, to be honest. I want a replacement and I'm hanging in this never-ending support cycle that won't accept that the laptop is faulty.

For every problem I encounter, a quick search on the internet results in countless others with the same problems, and Dell apparently seems to hear everything for the first time.

Excuse my little rent. Coming from a near issueless Surface Book to this 4000 dollar bag of problems is frustrating.

The problems I experience are:

• The laptop discharges when under load. I have their 'latest' 130 wat power brick;
• My left speaker stops working randomly;
• Multiple times my Nvidia RTX 2060 was completely missing. Not visible in the Display setting, device manager or even in the BIOS (so my laptop was only running on the Intel GUI);
• There are memory issues. I randomly get blue screens of death, stating it was related to my memory;
• Laptop not getting out of sleep. Fans spinning intensively, and the laptop is pretty warm to the touch. When the laptop went into sleep, noting 'heavy' was running. I have to reset the laptop by holding the power button for 10-20 seconds.

The Dell diagnostics are executed countless times, the quick- and the long tests. No issues found. Reliability Monitor from Windows does show critical errors, relating it to hardware problems.

The Dell Support team. I have talked (via Whatsapp) to multiple 'one of the managers of Dell' (their exact words). My request for a replacement is ignored every time. They suggest running the diagnostics each and every time. When I send them a screen print of the diagnostic result, they say that it looks good. And if I can confirm if the issue is resolved. Like what? I explain one of the issues above. They ask to run the diagnostics and share the result. After that they say: "ah, everything looks good. We done now?"

Also, one of their suggestions to battery drain is to throttle my video card performance... Why did I pay for that RTX 2060 again?

I hope that by sharing it publically here, my issues finally get addressed. But I would strongly not advise anyone to buy this laptop... At least not fully specced.

I wanted to share dozens of examples of other people with the exact same problems. But Dell marks my post as 'spam'... Just search for one of the issues mentioned and you will see it's a common problem for the XPS 17.