I’m having trouble with my Dell computer . A month or so ago, my Inspiron 15 3505 stopped recognizing the charger—the machine would run slowly and would not charge the battery. (I got a message to that effect at startup) I got a third-party charger, which solved the problem for a while, but the problem arose again, Now, I’m in the same situation with the new charger—the machine is slow and won’t charge the battery.

 

To date, I’ve done the following:

• Run the latest version of SupportAssist several times—nothing was found.

• Done a Repair Install of Windows 10 Home—nothing changed.

• Uninstalled and reinstalled the battery driver—nothing changed.

• Checked in Device Manager for errors—nothing was found.

   

As far as I can tell, it looks to be a system software problem, since reinstalling Windows didn’t help and both chargers (the original and the third-party) worked at first but then stopped working properly. I don’t know how to proceed from here and would like some guidance.

 

Thank you,