UNSOLVED

Alaric_I

updated

9 years ago

A

Alaric_I

3 Posts

0

2199

July 9th, 2017 15:00

X51 R2 possible hardware issues

Screen blinked then freezes to whatever the most common colour on the screen is after running a videogame and audio buzzes. Turn it off manually then turn it back on. Shows Alienware loading screen, (able to go into BIOS etc. Blue Windows 8/8.1/10 troubleshooting screen) then it will go to a blank screen. Sometimes it will say "Reseat the Hard Drive". 

Reinstalling the OS, or installing a new OS works until running a videogame then it repeats the same issues. 

ePSA Diagnostics show no problems with hardware

Geek Squad could not figure it out after about 2 weeks of them having it. They ran diagnostics that showed no hardware issues, and installed a new OS. It obviously did not fix the problem so without me even asking they said to go somewhere else and not waste your time with them then gave me my money back. And by that I mean literally not paraphrasing "Don't waste your time". 

Alienware phone support could not figure it out. And suggested replacing the hard drive but the agent was unsure if that would work. 

Unit is out of warranty by a year. 2 years of having the machine. Has not been dropped or mishandled and have not had issues with it in the past. 

I would ideally like to send it in to dell for repairs if possible but I can not find out how to do that. Dell tech support is open tomorrow so I decided to come on here and ask and get some advice.

Any help is appreciated