I made a dumb mistake a month or two ago. I was on vacation (I carried my laptop with me). I wanted to make sure room service folks couldn't boot the system to the Windows login screen, (I trust no one). So, I set the BIOS user password and mistakenly set the admin password as well. I later disabled the user password when I got home from vacation but forgot to do the same for the admin password. A month has gone by since I did this. The other day I needed to make a boot order change to the system and when I receive the admin password screen after entering F2, I then realized I forgot to disable the admin password. I can't remember the password either so I'm locked out of my system's BIOS settings.

I'm expecting a call back from Dell Support to help me resolve this issue without having to crack open the laptop case. Is this possible? I've seen information on the Internet that mentions Dell having a BIOS password generator and all that is needed is the service tag number. I ask because the tier 1 support person I was on the call with didn't seem to knowledgeable to say the least.

Vostro 1000, Service tag < ADMIN NOTE : Email id removed per privacy policy >, Phoenix BIOS version 2.6.3