G'Day all.

I have a TL2000 with 2 LTO5 drives and having a weird issue. One of the drive needs cleaning but when I try and clean it, I get an error ""HE: slider outside range, error during first slider movement Code: 94 61".

I took the lid off and watched the cleaning process, the picker grabs the tape, and tries to push it into the drive, but stops a few cms in, pauses, then pulls it out, does a little movement of the tape, and tries again. I can load all other tapes and backup is working on all other fronts.

The cleaning tapes are brand new and are working to clean the other drive.

Any ideas or suggestions are appreciated.

Thanks in advance.

james