I have a XPS12 9Q33. I recently updated the Backup and Recovery software; however, each time I open the manager I get an error and it tells me needs to close. So, today I tried to reinstall the software. Of course, it tells me it's already installed and I would need to use my factory backup or uninstall the software. I uninstalled the software or so I thought (it's no longer in my programs & features). But each time I try to install the software it still will not let me and states it's still installed.What other options are there so I can get this installed properly? Thanks