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Occasionally the system would like up and become unusable. The client has asked us to log a call with Dell but we cannot do it according to dell we are a retailer and the end user must do it . What now?

I have never had issues in the past with logging calls on behalf of customers.

It seems like the new dells are experiencing more issues than the older dells.

They complain that as soon as certain number of programs opens the system freezes they restart and it does not work it totally locks up even full system shut down does not work