Our company purchased an Aurora R14 earlier this year for use in animation and video production. The system had a 5900, 3080TI, 1TB NVME and 64GB 3600 RAM. Initially everything was good and as expected. We've purchased a number of these over the years for our staff to use and have been pleased overall.

Around October I started to notice that video playback would frequently break up, stutter and show distorted sections over the video. Audio would also break up and pop, whether watching a video or editing audio in Audition. The video issues occur with VLC, Windows Media Player, YouTube, Vimeo etc. Also, the point at which the video breaks up appears to be fairly random.

After trying the usual steps of updating drivers/bios, wiping/restoring the system, nothing seemed to help. I contacted Dell support and after running various diagnostics tests, updating drivers, performing additional factory resets/restores, it was decided that the motherboard and graphics card needed to be replaced.

A technician came out and noted that after the repairs, the issue remained. Dell then decided to send out a replacement system. The new system was mostly the same with the exception of the cpu and graphics card that saw a small upgrade to a 5900x and 3090.

I'm amazed to see that exactly the same problem is present on the new system. Audio/video breaking up and distorting. I took a screen recording of one of our test videos showing the video issues:

https://vimeo.com/782952275/f19204f58b

As a last ditch attempt I've tried removing Support Assist, disabling TPM and even installing a clean version of Windows 10 (the system came with 11). I've been searching various forums for weeks now trying to find a resolution to this issue. At this point I am at a loss and am wondering if anyone else has seen this with these Ryzen systems?

Any help would be appreciated. Thank you.