Hello,

I needed to replace my Dell laptop and purchased an XPS 7590. It had over 25 tech support incidents.  Everything you can imagine including a hard drive replacement. I must have spent over 30 hours on the phone.

Dell just wants to keep Troubleshooting. It is like they have no record of all the time I have spent with them already.

It is absolutely the worst experience ever. Dell has gone downhill. This is the worst engineering combined with the worst customer support. Their contracted support staff has no power to do anything.

<Soliciting other users is not allowed on this Dell funded Forum. DELL-Admin>

My Phone Number is