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CD/DVD DISC DRIVE PROBLEMS??
I have a dell dimension e521 computer and whenever i put a cd or dvd in the disc drive the computer doesnt recgonze it, play it, or anything. I cant burn cds, rip cds, watch movies, play cd roms, or anything. Can you please help me find a solution to this problem.
Thnx! =]
osprey4
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July 2nd, 2009 06:00
Hi, xot...:
Please go to the CD/DVD FAQ and follow the instructions to run the Dell diagnostics on your drive. You need to run the READ test.
xotaytayxo96
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July 2nd, 2009 14:00
no that didnt work
xotaytayxo96
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July 2nd, 2009 18:00
it dnt say anyhing when i tried installing it
xotaytayxo96
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July 2nd, 2009 18:00
It said it was a file and to pick what to open it with
osprey4
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July 2nd, 2009 18:00
Hi, xo...:
It's a test. So did the test pass or fail?
osprey4
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July 3rd, 2009 06:00
xotaytayxo96
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July 3rd, 2009 16:00
It failed the read test it said
error code 4E0F:021B
Msg: Block 74554: flaw in media or an error in the recorded data. if this is a removable device, retry the test with different media. (L-EC uncorrectble error)
osprey4
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July 4th, 2009 06:00
I assume you tried other discs, so the obvious conclusion is that your drive has failed. Sorry about that. If you're still under warranty, call Dell for a replacement.
xotaytayxo96
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July 4th, 2009 15:00
osprey4
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July 5th, 2009 06:00
Your system takes an SATA optical drive. Here are the replacement instructions, and here are some replacement options. A new drive will cost about $25-30.