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WD19TB electrical noise
I have a precision 5550 and a WD19TB, everything works great (I have not had the fan noise other seemed to have experienced), but I do have electrical noise coming from the dock, it is like a low buzz of a mosquito which probably wouldn't be heard in the office but since I am working from home in the pandemic, you tend to notice these things with lower noise levels.
It sounds almost like ground noise/Morse code.
Has anyone else experienced this? It's not loud, but it's like having a mosquito flying around.
DELL-Cares
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October 28th, 2020 11:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
DrorG
2 Posts
0
December 9th, 2020 13:00
I'm experiencing the same phenomenon with my newly bought unit (connected to XPS15 9570) and since I'm using this computer for music recording, this is a real bother. Will be glad to find a solution.
DrorG
2 Posts
0
December 23rd, 2020 02:00
Did you find any solution?
TimKuehle
4 Posts
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January 2nd, 2021 19:00
Exactly the same problem over here on a XPS 17. Sounds like a broken harddrive, hopelessly searching for something.
This guy over on Reddit seems to have the same issue :
https://amp.reddit.com/r/Dell/comments/dg4f0t/xps13_2_in_1_7390_and_wd19tb_dock_both_making/
Have you had your docks replaced by Dell ?
Mikael_jo
2 Posts
0
January 13th, 2021 07:00
I got my WD19TB at the beginning of the week, and also have the problem when connected to my Precision 3551.
Talked to Dell technical support and they replace it, hopefully, I get the new one at the end of the week.
Mikael_jo
2 Posts
0
January 17th, 2021 03:00
And the new one has the same fault, will take a call to the support again on Monday.
izometric
8 Posts
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September 19th, 2021 07:00
Exactly the same problem here. I am looking forward to some resolve.
izometric
8 Posts
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September 27th, 2021 21:00
An update to the electrical noise situation: when the dock is connected to the old XPS 9550 (graphics 960M), it is completely silent. Absolutely no noise.
As soon as I connect it to the recently purchased XPS 9700 (graphics 2060 RTX), there is electrical noise, noticeable to the point of being disturbing in a quiet room.
Dell support asked me to make a video about it: https://youtu.be/42Q35i2DxRA and after a very long conversation in which they asked a bunch of details, they concluded that the noise is normal and that they test in an office environment at an arms length.
nsol
1 Message
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February 21st, 2022 04:00
they concluded it's normal noise ??? it not normal, i have this dock just in front of me, i hear this noise and it's very very unconfortable
izometric
8 Posts
0
February 21st, 2022 12:00
Yes, they concluded. The noise is normal.