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Reset laptop, can't install windows due to error
I advanced reset my laptop, and it keeps on saying it can't install windows due to an unexpected reset(which I did not do) or an unexpected error. I've pressed 'ok' but it still keeps popping up, I've been doing this for over 30 mins.
Mary G
4 Operator
4 Operator
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20.1K Posts
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January 18th, 2021 12:00
A failed or failing hard drive can display the error. Run the diagnostics by selecting it from the boot menu. Turn off the computer, restart and immediately start tapping F12 without waiting for any screen to get to boot menu. Run the custom hard drive test which might take a long while to see if that is the problem.
You should say what model computer and operating system you have when posting. Also you should explain why you had to reset the computer. That would help with diagnosing the problem.
nyc10036
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4 Operator
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5.6K Posts
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January 18th, 2021 14:00
Resetting is useless if your hard drive is failing.
People don't just reset a laptop for no reason.
ejn63
10 Elder
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24.7K Posts
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January 18th, 2021 15:00
See here:
https://www.dell.com/support/kbdoc/en-us/000176966/reset-or-reinstall-windows-10-on-your-dell-computer
evamani
1 Rookie
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9 Posts
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January 18th, 2021 15:00
My laptop model is an Inspirion 15 5000, I decided to reset my laptop as there were too many things downloaded onto it, even if I were to delete them from the trash, some of downloaded applications from the internet would still pop up, there were too many of them as well so I decided to reset my laptop.
Arnav97
1 Message
0
February 16th, 2022 17:00
Did you figure out the solution
Cash60
2 Posts
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March 13th, 2023 15:00
No I haven't
Cash60
2 Posts
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March 13th, 2023 15:00
How do I solve this problem I have a lot a latitude series
Kenny4519
1 Message
6
May 24th, 2023 12:00
Fn + Shift + F10
Type : regedit
Click: Ok
HKey local Machine
click: System
Setup
Status
Child Completion
Click: Setup.exe
Value Date: Change into 3
Click: Ok
Click OK on Install windows.
your computer will reboot and good to go.
avxx37
1 Message
0
June 2nd, 2023 15:00
My mom’s computer suddenly stopped working during a windows update. She reset it but it would not turn on. I have been trying for weeks to figure out how to fix it as we don’t have enough money to go to a professional, and then I came across this thread. This worked like a charm and her computer is up and running again. Thank you!
Apoloo69
1 Message
0
June 30th, 2023 11:00
Thank you, your answer helped me with the problem.
Zunaed Hossain
1 Message
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January 4th, 2024 02:35
@Kenny4519 sir salute and God bless your soul
Ekchatg
1 Message
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January 24th, 2024 19:54
@Kenny4519 I can't open command Prompt on that screen
MeMEEE
1 Message
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February 21st, 2024 05:05
@Kenny4519 why won’t fn+shift work for me?
Sayzall11
2 Posts
0
February 25th, 2024 10:28
Restore laptop can't install any solution
TorresJCT81
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1 Message
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May 29th, 2024 19:59
@Kenny4519 Thank you Kenny!