Hello.

I placed an order on Monday 11/28/16 on the dell website for an xps13. I received an email stating dell received my order. In the email it states to contact support if you haven't received an order confirmation in 2 business days. It is now Friday 12/2/2016.

I have been through chat sessions, and transferred on the phone since 8:30am for a simple question and looking for a simple answer.

What is my order status as if now? I have no order number and only a dell purchase ID. The dell purchase ID is found nowhere in the dell's online system when I try to check the order status there.

I don't know what else to do, so I created an account on these forums in an effort to figure out what to do.