Hi, my keyboard has started to malfunction recently. When I press the ‘j’ key it registers both ‘j’ and ‘#’ together, and various other keys are linked together too. It’s not connected to any program I’ve installed or anything.

When I ran Dell Diagnostics it came up with a series of invalid scan codes (message above), but didn’t say how to fix the problem! I’ve tried reinstalling the keyboard drivers, running system restore and all the troubleshoot guides but to no avail.

Dell told me to replace the keyboard, but I’m not convinced it’s faulty – seems like a software/system issue to me. Does anyone have any suggestions? Thanks!