After working fine since I got my Dell system in April 2003, my Truemobile 1184 router hasn't allowed me to connect to the Comcast Internet for some months now, for no apparent reason.  Since the problem began, I have been directly connected through the Comcast cable modem.  I also have had some telephone conversations that are typical of many I've had since the problem began.  A Comcast supervisor told me that "they don't deal with router problems" (I doubt it - they are now selling their own "home networking solution - a clear conflict if interest!). I called Dell on July 8 to find out if an upgrade would be available, and they said that Comcast was "working on the problem", with a solution to be expected by ~July 26. I've tried it again during the last couple of weeks, and it still doesn't work.

Does anyone have an official answer or know how to even contact someone who might have a clue?? I would just like to know whether I have to buy another brand of router, and if so, what will work.