I purchased an e525w laser printer Wednesday, April 12.  Upon initial setup I received a error code - 009-654 CODE 2010000.  I called DELL support (Wednesday night), her name was Lotis.  She tried troubleshooting the problem over the phone - but was unsuccessful.  She escalated the problem with DELL..... I am still waiting to hear back as to what the next steps are.  It is now Saturday, April 15 and I have a  BRAND NEW printer that I cannot use!!!!!!!!!!!!!  I am now reaching out to you in hopes that you can assist me.  I plan on contacting the Better Business Bureau as I am not at all pleased with the assistance I have received from DELL.  I hope that your assistance will help me to leave a more positive note with the BBB rather than being negative.