gebjeff

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gebjeff

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July 25th, 2022 12:00

Dell.TechHub.Instrumentation.SubAgent.exe

I'm getting a protected memory access blocked when Dell.TechHub.Instrumentation.SubAgent.exe tries to access \Device\Harddisk0\DR0. Does anyone from Dell confirm that Dell.TechHub.Instrumentation.SubAgent.exe is not a trojan, explain what it does, and why I should give it access to the hard disk.

TIA.

  • Brad L (retired)

    11 Legend

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    Posted August 4th, 2023 13:00

    Helpful Video:

    (edited)


    Brad L (retired)

  • ThomasAAT

    2 Intern

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    Posted July 25th, 2022 23:00

    It kind of answers your question since it is repported safe and replace hardware scan. It need access to the HDD to do the HW scan on the drive. 

  • Juliaalaxandar

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    Posted April 16th, 2023 22:00

    The Dell.TechHub.Instrumentation.SubAgent.exe is not a trojan or any kind of malicious software. It is a legitimate Dell program that is used for collecting system information and providing support services for Dell customers.

    The program is part of the Dell SupportAssist software, which is pre-installed on many Dell computers. Its purpose is to provide real-time system analysis and automatic updates for Dell systems. It also collects diagnostic information that is used by Dell support technicians to troubleshoot and resolve any issues with the computer.

  • ThomasAAT

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    Posted July 25th, 2022 16:00

    According to the Moderator (who works for Dell) on the Dell Community for Dell SupportAssist:

    “Dell TechHub replaces Dell Hardware Scan service and is needed to run the Hardware Scan panel”

    https://www.dell.com/community/SupportAssist-for-PCs/SupportAssist-installation-failed-message/td-p/8222909

  • gebjeff

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    Posted July 25th, 2022 17:00

    Thomas - I saw that thread earlier, but I think it doesn’t directly answer my question if it’s  safe to grant it to  access \Device\Harddisk0\DR0.

  • 0

    0

    Posted October 30th, 2023 16:25

    The pop up will for the dell hub tech will NOT go away and have to restart computer. SO ANNOYING. What did you do?

  • 0

    0

    Posted November 1st, 2023 14:36

    I need help with this....keeps popping up and have to restart to remove popup each time: 

    Dell.TechHub. Instrumentation UserProcess.exe-Application Error

    The exception unknown software exception (Oxe0434352) occurred in the application at location 0x00007FFB37C9CF19.

    HELP!!!!