The support/ repair service from Dell is so poor that torture me last six month.

The fingerprint sensor of my XPS 9300 doesn't work 6 months ago. I called the support service for my region and they arrange for their staff to replace the motherboard for my computer. After they "repaired" my XPS. My computer got frozen after using for 15 minutes. I called the repair server 6 times since then. Every time they tried to replace my motherboard and the problem continues. Until the last 2 times of repair, my XPS cannot start after they repair and the staff told me that my desktop cannot be fixed.

I then call the support service to request to change an XPS for me. They told me that they don't have this kind of service and their solution for me is to call their staff to come until they can fix it. I have wasted so much time dealing with the poor support and repair service.

Paying $2xxx for a laptop that is not fixable and an extra $1xx for premium support service which provides no service. Absolute joke.