I purchased a gaming PC for my son’s birthday, Alienware. The first order was lost in transit and after 20 unsuccessful attempts to reach a representative, I was finally able to have a rep reorder the computer. Now it’s been again 7 days since the order went in and I have no shipping date. My son’s birthday is fast approaching and I am inclined to cancel the order and buy another computer elsewhere. The irony is that I already received a credit card bill for it and Dell is sending me Alienware accessory promotional emails so I’m really upset. I just called Dell again today and another representative gave me a false case number because I never received an email

confirmation to that effect. I really don’t know how they stay in business.