Hello Dell Customer Care;

"For those without a Dell Order, you may create a new post on the Customer Care board requesting a review of your points. "

https://www.dell.com/community/en/conversations/customer-care/dell-reward-points-missing-mega-thread/6a202f8baecd2d485b34a426

I would like a review of my account as I am missing 3000 points from my account.