Dell Financial Services

Financing FAQ's

Can I add on additional products or services during the term of the lease?

You may add on additional products and services within the first 30 days after your equipment ships.

What is the process to apply for credit?

To finance your Dell business online purchase with our Fair Market Value Lease product, please follow these 3 easy steps:

1. At Payment page, choose Business Lease as payment option
2. Complete all the required sections, click "Continue to Review" to submit your credit application . You will be contacted by the end of the next business day regarding the status of your application.
3. Submit your order.

For all other leasing option besides the Fair Market Value lease, please call us at 1-800-387-5757 to apply and purchase through a Dell representative.

When is my first payment due?

Your first payment usually commences approximately 30 days from the time you receive your last piece of equipment on your Dell order. To obtain your first payment due date, you may call Customer Service at 1-877-272-2012 a few days after all your equipment has been received to hear the first payment due date message.

What would my buyout amount be, if I paid my standard payment and decide to buy it out?

To determine your buyout amount, please contact Customer Service at 1-877-272-2012.

Am I notified before my lease expires?

DFS does not notify you when your lease is going to expire. As per your contract, you are requested to let us know 90 days prior to end of term as to your intentions of whether you want to return, purchase or renew. If DFS is not contacted, your contract automatically enters into automatic monthly rentals at the same rate as the monthly payments were during the term of the contract. Please contact Customer Service at 1-877-272-2012.

What is the return/buyout procedure?

Once your end of term decision is made, please contact our Customer Service team at 1-877-272-2012 and they will be glad to assist and provide you with the appropriate instructions.

Dell Financial Services (DFS) recognizes that the end of term process can offset your lease program effectiveness and the reduced total cost of ownership benefits. This is why DFS has incorporated direct customer feedback into our end of lease approach to deliver the best customer experience possible. Our proactive approach to technology refresh helps you make informed decisions and take advantage of the technological and financial benefits of replacing your equipment on a timely basis.

An efficient end of lease starts at the beginning
Considering the following issues before entering a lease will make the transition to the end of lease much easier:

• The timing of equipment return in relation to receiving new systems
• Refresh options
• Renewal / extension option

Before your contract reaches end of lease

DFS recommends end of lease planning start at least 90 days prior to your required lease notification date. Your specific technology needs, financial needs and operational capabilities are key drivers during the decision making process in establishing your end of lease strategy.

When your contract reaches end of lease

DFS will:

Provide end of lease purchase quotes upon request
Execute the end of lease option you choose in a timely and efficient manner
Provide return logistics information and pricing upon request to assist in the safe return of the assets
Please note that this information is provided by Dell Financial Services Canada which is a separate entity from Dell Canada.