Dell Rewards

Dell Rewards Program FAQ

FAQ & Customer Care

1. Dell Loyalty Rewards is Dell’s free Loyalty Program for Canada Consumer customers. When you join Dell Rewards you will be entitles to recieve Rewards worth up to 3% of your paid purchase (excludes taxes and shipping), which is redeemable toward future purchases. Rewards expire 90 days from their Activation Date unless the reward account is kept active with a subsequent reward accumulating transaction or a partial redemption of rewards in the previous 90 days (except where prohibited by law).
2. Receive exclusive Dell Rewards emails with offers on PCs, electronics and accessories.
3. Early access to special offers and sales events.

Is Dell Rewards Loyalty Program the same as “My Account” at Dell.ca?

Recent changes in the Dell Rewards program have made it possible to register for Dell Rewards via My Account. In order to have a Dell Rewards account, you must have a My Account that uses the same email address for both My Account and Dell Rewards.

How do I enroll in Dell Rewards?

Becoming a Dell Rewards member is easy!

• Simply tell your phone or chat rep that you would like to join,
• Visit Dell.ca/advantage and click “register now” to create a new My Account and register for rewards.

Already have a Dell.ca My Account? Simply opt-in to Rewards when you log in - you’ll receive a welcome email to confirm your membership. Be sure to check your junk/spam folder.

When/How do I get my 3% Rewards (excluding taxes and shipping) redeemable toward future purchases using my Dell Rewards Loyalty Program account? Can I use my Dell Rewards the same day I make my initial purchase?

"Rewards from any eligible orders placed will be posted to your Dell.ca My Account in a “Pending” status. A notification email will be sent 30-35 days after order(s) have been invoiced and the rewards are in ""Active"" status (""Activation Date""). The notification email will provide instructions on how to redeem the rewards from your Dell.ca My Account. Rewards expire 90 days from their Activation Date unless the reward account is kept active with a subsequent reward accumulating transaction or a partial redemption of rewards in the previous 90 days (except where prohibited by law). During peak seasonal periods, it can take up to an additional 5-10 business days or longer for Rewards to be made available. Redeem them on everything from computers and printers to electronics and home theatre systems from your favorite brands."

Do I need to log into My Account to be eligible for my rewards?

Yes you will need to log into your My Account at checkout so that your order is linked to the email associated to your Dell advantage account. Note that you must have a Dell My Account and registered for Dell Advantage to be eligible for Rewards.

How much does it cost to become a Dell Rewards Member?

There is no fee to join and no ongoing membership fee.

Is Dell Rewards the same as “My Account” on Dell.ca?

No, but members use My Account to track rewards. For customers who don’t have a “My Account,” an account will be created with registration. For customers who already have a "My Account," Rewards registration and benefits are available through your "My Account".

I never received my welcome email after registering a new membership with Dell Rewards Loyalty Program.

Occasionally, your welcome email will fall into your junk/spam folders in your email. In addition, make sure you are checking the inbox of the email address you registered with Dell Rewards Loyalty Program.

How do I reset my Dell Rewards Loyalty Program or My Account Password? I can’t remember my password.

Go to www.dell.com/en-ca/myaccount , click on “Forgot your Password” and follow the prompts.

How do I unsubscribe from Dell Rewards Loyalty Program monthly special offer emails?

When registering for Dell Rewards Loyalty Program1, you can select to not receive emails with monthly offers. Or, if you are currently receiving special monthly offers, you can select “unsubscribe” at the bottom of your current emails.

Will Dell retroactively apply Dell Rewards Loyalty Program benefits to customer orders which were placed before Dell Rewards Loyalty Program was launched?

No.

Are Dell Rewards Loyalty Program benefits linked to the email address only?

The Dell Rewards Loyalty Program1 benefits are applied on each individual order, so registering multiple email addresses won’t allow for multiple rewards. Also, any Dell Rewards Loyalty Program1 coupons are single-use and non-stackable.

When can I start using my benefits?

As a Dell Rewards member, 3% Rewards from any eligible orders placed after July 23, 2018 will be posted to your Dell.ca My Account in a “Pending” status. A notification email will be sent 30-35 days after order(s) have been invoiced and the rewards are in "Active" status ("Activation Date"). The notification email will provide instructions on how to redeem the rewards from your Dell.ca My Account. You must be logged into your My Account when completing your purchase in order to earn Rewards.

Rewards are made available to redeem typically within 30- 35 days after your order invoices/ships. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available.

How do I apply my Dell Rewards benefits?

After personalizing your system and/or choosing your accessories, select “review and check-out” and add item(s) to your cart. Log into your Dell Rewards-enabled “My Account” and select the amount of Rewards you want to use for your order. You must be logged into your My Account when checking out in order to receive or redeem rewards. When placing an order over the phone or via chat, simply provide the email address associated with your Dell Rewards-enabled My Account, and your agent can assist with applying your benefits at checkout.

Can I use my 3% Dell Rewards at the same time I make my initial purchase?

No. The Dell rewards are issued to your Dell.ca My Account separately from your purchase and will arrive about 30-35 days after the order ships.

Are my Rewards calculated pre or post tax?

Your reward value is based on subtotal, excluding taxes and shipping.

What kind of orders do not receive Rewards?

Certain payment methods and order types do not earn Rewards. Payment methods ineligible to earn Rewards include redeemed Rewards and ePromo Cards. Exchange and concession orders may not be eligible.

What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment?

You can only spend the funds that have been activated on your Dell.ca My Account. To use your Rewards for a purchase that is greater than the amount in your Dell.ca My Account, you may pay the remaining amount of your purchase with any credit card accepted by Dell. Except for such credit cards, Rewards may not be used in combination with any other form of payment including, without limitation Dell Business Credit, Dell Account or Dell Lease.

What if I pay for my order with multiple payment methods?

Rewards are calculated based on the order subtotal (excluding taxes and shipping, promotional payment methods, as well as any excluded items/products). For example, if you spend CAD $100 and pay CAD $50 with a credit card, and CAD $50 in Rewards, you will earn up to 3% in Rewards on the CAD $50 paid with the credit card (=CAD $1.50) and 0% on the CAD $50 paid with Rewards (=CAD $0.00). That’s a total of up to CAD $1.50 Rewards.

What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment?

To use your Rewards for a purchase amount greater than your available Rewards balance, you may pay the remaining amount with any credit card accepted by Dell.

What if I use only a portion of the value of the Rewards in My Account? What happens to the value remaining in My Account?

A. The Active Rewards can be used until their value is depleted or the Rewards expires, whichever occurs first. Rewards from any eligible orders placed will be posted to your Dell.ca My Account in a “Pending” status. A notification email will be sent 30-35 days after order(s) have been invoiced and the rewards are in "Active" status ("Activation Date"). The notification email will provide instructions on how to redeem the rewards from your Dell.ca My Account. Rewards expire 90 days from their Activation Date unless the reward account is kept active with a subsequent reward accumulating transaction or a partial redemption of rewards in the previous 90 days (except where prohibited by law). During peak seasonal periods, it can take up to an additional 5-10 business days or longer for Rewards to be made available.

Are there any exclusions/exceptions for earning Rewards?

Rewards are only earned on eligible purchases made through the Canada Consumer & Member Purchase Program. Purchases made outside of these business segments will not earn Rewards, and rewards may vary by segment. In addition, certain products may be ineligible to receiverewards. Total rewards earned may not exceed CAD $1,000 within a 3-month period. Certain orders are not eligible for Rewards, including but not limited to those placed by resellers, third parties, or as the result of fraud. Dell reserves the right to alter and modify benefits and exclusions at any time.

Will I earn Rewards on Dell Outlet purchases?

No. Dell Outlet orders are not eligible to earn Rewards.

Why did I not receive 3% in rewards on my order?

As of July 23, 2018, purchases made by Dell Rewards members earn up to 3% back in rewards on eligible items. Select purchases may qualify for bonus rewards, visit Dell.ca/rewards or call 800-624-9897 to learn more.

When/how do I get my rewards after I purchase as a new Dell Rewards Member?

"Rewards from any eligible orders placed will be posted to your Dell.ca My Account in a “Pending” status. A notification email will be sent 30-35 days after order(s) have been invoiced and the rewards are in ""Active"" status (""Activation Date""). The notification email will provide instructions on how to redeem the rewards from your Dell.ca My Account. Rewards expire 90 days from their Activation Date unless the reward account is kept active with a subsequent reward accumulating transaction or a partial redemption of rewards in the previous 90 days (except where prohibited by law). During peak seasonal periods, it can take up to an additional 5-10 business days or longer for Rewards to be made available. Redeem them on everything from computers and printers to electronics and home theatre systems from your favorite brands."

Will my Rewards expire?

Yes. Rewards expire 90 days from the issue date. Rewards that have expired will be deducted from your total Rewards balance. Expiration date can be found by visiting your Dell.com My Account and clicking “view rewards details.” Expiration dates cannot be extended.

My Rewards are available. How do I redeem them?

Redeem your Rewards at Dell.com or by calling or chatting with a sales agent. For purchases made on Dell.ca, log in to your Dell Loyalty Rewards-enabled My Account and apply the desired amount of Rewards at checkout. For purchases made via phone or chat, provide the email address associated with your Dell Rewards account, You may also be asked to verify additional account information.

What if I use only a portion of the value of the Reward? What happens to the remaining value of the Reward?

Rewards can be used until the value of the individual Reward is depleted, or the individual Reward expires, whichever occurs first. The recipient can enjoy more than one purchase with the Reward as long as a balance remains in your Rewards account, and as long as the individual Reward has not expired.

My “Available Rewards Balance” says I have CAD $X.XX available, but the rewards balance listed in My Account says I have CAD $Y.YY. Why is this?

Your “Available Rewards Balance” reflects the Rewards available to be redeemed/used for purchases. This includes Rewards held for orders that were just placed, Rewards held for orders that have yet to invoice, and other Rewards activity that may not yet be reflected in the My Account “Rewards Balance” view. It may take up to 35 business days for these types of activities to get updated in your My Account “Rewards Balance” view. The ability to redeem Rewards will always be based on the “Available Rewards Balance” amount, and the My Account “Rewards Balance” should be used for reference/detailed history only. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available.

What if I return my computer within the 30 day return period, will I receive Rewards?

The offer is contingent upon the purchase of an eligible product. The Reward is not valid if an eligible product is returned for a refund. If an eligible product is returned for a refund after the Reward has been redeemed, the redeemed amount will be deducted from the Rewards account balance Rewards will not be alowed to go into a negative balance, and customers may be asked for a method of payment to cover the charges. Terms and conditions apply.

I never received my welcome email after registering a new membership with Dell Rewards.

Occasionally, your welcome email will fall into your junk or spam folders. Be sure to check the inbox of the email address you used to register with Dell Rewards.

How do I reset my “My Account” password? I can’t remember my password.

At Dell.com, select “My Account.” Then select “Forgot my password” from the drop-down menu. Insert the email address you used to create your My Account and register for Dell Rewards and click “Reset Password.” You will receive a prompt to reset your password via email.

Will I earn Rewards on Dell Outlet purchases?

No. Dell Outlet orders are not eligible to earn Rewards.

Will my Rewards expire?

Yes. Rewards expire 90 days from the issue date. Rewards that have expired will be deducted from your total Rewards balance. Expiration date can be found by visiting your Dell.com My Account and clicking “view rewards details.” Expiration dates cannot be extended.

What should I do if I have more questions about my Rewards?

For questions regarding Dell Advantage Rewards received prior to November 14th, please see www.dell.com/rewardterms
 
If you still have questions after reviewing our FAQs, please call our toll-free Customer Service line at 1-800 387 5757 Monday – Friday, 7AM to 7PM CT only to speak with a representative.
 
The Dell Advantage Loyalty Rewards Program is available to Dell Consumer and Small Business customers. Not valid for resellers and/or online auctions.

What services does customer service provide?

Live customer service support is available Monday – Friday, 7 AM to 7 PM CT only, at 1-800 387 5757. Services include, but are not limited to:

• Balance inquiries
• Transaction history
• Reward replacement or lost/stolen cards with proof of purchase
• Disputed transactions
• Problems with voids and supplemental payment
• Gift Card/Reward declines
• Prepaid Gift Card consolidation

How do I completely cancel / opt-out of my Dell Rewards account?

In order to remove yourself from the program, please call 1-800 387 5757 or contact your sales agent. Please note that deactivating your account will prevent you from earning future Rewards.