Lowes

CUSTOMER STORIES Lowe’s enhances the retail experience with AI

Lowes
Customer - Lowe's

Industry - Retail

Location - United States

Vision

Spanning over 1,700 stores, Lowe’s ignites innovation by adopting scalable AI solutions to optimize in-store operations, enhance e-commerce and reimagine the home improvement journey.

Solution

Dell PowerEdge servers with NVIDIA accelerated compute and NVIDIA Omniverse deliver AI insights to redefine Lowe’s operations and retail applications.

Impact

Lowe’s empowers customers with Mylow, a virtual home improvement advisor, creating a simpler and more personal home improvement experience for customers of all DIY skill levels.

“Our partnership with Dell and NVIDIA drives innovation. Together, we’re making everyday home improvement journeys seamless, meaningful and future-ready.”

Seemantini Godbole, Executive Vice President, Chief Digital & Information Officer, Lowe’s
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Lowe's Video
Lowe’s elevates customer satisfaction, associate engagement and operational efficiency using the Dell AI Factory with NVIDIA

Business Results

Delivers AI-enabled tools to its approximately 300,000 associates to help customers.
Empowers associates to make real-time decisions across 1,700+ stores through technology.
Achieves 98% neutral-positive feedback for Mylow, Lowe’s AI virtual advisor for home improvement assistance.
Accelerates app deployment with 8,000 AI-assisted engineering code reviews every week.
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