Incident Recovery Retainer Service

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Click here to get help for a cyber incident

When a destructive cyberattack or incident occurs, Dell helps you recover fast

We bring deep expertise from industry-certified cybersecurity professionals. Our teams work with you to expand your recovery capabilities and re-establish your operations so you can focus on resuming your business.
We begin with an evaluation of your organization's recovery readiness and coverage, including a report to guide you in strengthening your recovery posture.
Dell is the partner you can trust to help you recover fast and minimize disruption.

INCIDENT RECOVERY RETAINER SERVICE

Proactively plan for a cyber event

  • Service includes 60, 120 or 240 hours of annual recovery assistance
  • Rapid response from highly skilled, experienced cybersecurity professionals
  • Our team quickly assesses your situation and determines the best course of action to minimize business interruption
  • Threat is eradicated and vulnerability that was exploited is closed
  • Project manager coordinates all aspects of service delivery
  • Use any remaining hours (not needed for recovery) for expert assistance in incident recovery planning, cybersecurity improvements and related areas


Recovery Readiness Evaluation

  • Up-front one-week evaluation of your incident recovery capabilities and readiness
  • Dell prepares a summary report including recommendations for strengthening readiness and recovery posture
  • Evaluation effort is in addition to 60, 120 or 240 recovery assistance hours
  • If a cyberattack does occur, the Dell team is already familiar with your environment due to performing the evaluation
Incident Recovery Retainer Datasheet

Are you currently experiencing a suspected or confirmed cyber incident?

Contact us now
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Fast response from trusted cybersecurity experts

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Minimize business interruption during cyber incidents

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Gain understanding of how to solidify your recovery strategy

Managed Detection and Response

Dell security experts monitor for threats 24/7 using your choice of select industry-leading XDR security analytics platforms. We help contain and resolve known threats, identify new attacks, and quickly engage to help you initiate recovery steps if a breach occurs.
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Frequently Asked Questions

Incident Recovery Retainer Service is a proactive retainer offering designed to help your organization prepare for a cyber incident and recover faster if one occurs. The service includes annual incident response and recovery hours plus an upfront evaluation of your current recovery capabilities and coverage.

The service includes 60, 120, or 240 hours of annual recovery assistance, so you can choose the option that best fits your needs and budget.

At the start of the engagement, Dell reviews your existing recovery plans, network and infrastructure, backup processes, and related capabilities. Dell then provides an evaluation and planning summary report with recommendations to strengthen incident readiness and recovery posture.

Typically, a service initiation meeting is scheduled within 2 hours of your initial request, and remote response begins within 6 hours after that meeting. If onsite response has been agreed upon, it can begin within 24 hours after the service initiation meeting.

Yes. If your recovery and restoration hours are not fully used, remaining hours may be applied to expert assistance for incident recovery planning, cybersecurity improvements, and related areas.