Dell may charge to re-stock a product you return.
Dell will not charge a re-stocking fee if the product you are returning is defective. Dell also will not charge a re-stocking fee if you have to return a product because Dell made an error.
In other cases, Dell may charge a re-stocking fee of 15% of the actual price you paid for the product. That price does not include shipping and handling or sales tax. Typically, we deduct any re-stocking fee from the amount of your refund or credit.
Refunds or credits for a product you purchased in a bundle or during a promotion can get a little complicated.
Examples of these kinds of discounts and promotions include:
“Buy a computer and get a free printer.”
If you return the computer but keep the printer, Dell may reduce your refund or credit by the value of the printer.
“Buy a monitor and get a gift card.”
If you return the monitor but already spent the money on the gift card, Dell may return your refund or credit by the value of the gift card.