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Sign in and two-step verification FAQ

Signing in

Reset your password by selecting “Create or reset password” on the sign-in page. If you are unable to, contact technical support.

Reset your password when signing in or, after signing in, go to your account’s Security Settings. 

Contact technical support for help.

 After signing in, go to your account's Profile Settings.

Sharing accounts and sign-in credentials is highly discouraged for security reasons. Creating an account is fast, easy, and secure thanks to two-step verification.

Inform the Dell Security Team and change the password of both your email and Dell accounts.

 After signing in, go to your account's Profile Settings.

Passkeys

Instead of a password, passkeys allow you to sign in the same way you unlock your device, like biometric recognition or a PIN. Because they are stored on your device or in the cloud, passkeys are also more secure than passwords.

Most modern devices support passkeys, like phones, tablets, and computers with newer operating systems and updated browsers.

If your devices are connected to the same cloud account, like iCloud or Google, your passkeys sync across devices.

Yes, if you first add your phone’s passkey in Security Settings. Next time you sign in on your computer, choose your phone’s passkey.

Some Android mobile devices’ camera apps cannot scan QR codes associated with passkey authentication. Try using a Lens app, like Google Lens, to scan the QR code.

View, add, or delete your passkeys through your account's Security Settings.

Two-step verification

Two-step verification is an additional security measure that requires users to complete two different methods of authentication before accessing their account: entering a password and a code. This helps prevent unauthorized access to your account.

When signing in, a 6-digit code will be sent to your registered email address from Dell.MyAccount.Automated@Dell.com with subject "Dell One-time Password." Enter this code within 10 minutes of receiving it. 
After signing in on a device that you trust, like a personal laptop, you can select "Don't ask for codes on this device.” to skip two-step verification for 30 days when signing in from that device and browser.
After selecting this, you will only have to complete two-step verification if:

  • You sign in on a different browser
  • Your browser upgrades
  • Your device's operating system upgrades
  • You remove or block Dell's essential cookies, which can be managed in the Privacy Center.

After signing in, add your phone number in your account's Profile Settings, then change your default verification method to text messages in Security Settings. If you are unable to, text is not supported as a verification method in your location.  

Your email provider must receive and process emails before they can be delivered to you. If you are waiting for the code by text, ensure you have a strong cellular signal. If you consistently experience a delay, contact your email provider or phone carrier.

Once you are signed in, go to your account and select Profile Settings. 

Every time you sign in, but if you are on a trusted device, like a personal laptop, you can select "Don't ask for codes on this device.” to skip two-step verification for 30 days when signing in from that device and browser. 

After selecting this, you will only have to complete two-step verification if:

  • You sign in on a different browser
  • Your browser upgrades
  • Your device's operating system upgrades
  • You remove or block Dell's essential cookies, which can be managed in the Privacy Center.

No, but if you are on a trusted device, like a personal laptop, you can select "Don't ask for codes on this device.” to skip two-step verification for 30 days when signing in from that device and browser. 

After selecting this, you will only have to complete two-step verification if:

  • You sign in on a different browser
  • Your browser upgrades
  • Your device's operating system upgrades
  • You remove or block Dell's essential cookies, which can be managed in the Privacy Center.
Intel® Core™ Ultra Processors
Learn More about Intel