Whether you are a Small Business IT Consultant or a Managed Service Provider, the Dell Expert Network brings a world of advantages to you and your small business clients.Joining the program will unlock a variety of benefits from a dedicated IT account manager to shortcuts in our service and support solutions. Becoming a Dell Expert will increase your productivity and help you provide a better service.If you have any questions, recommendations, and issues, please reach out to Dell_Experts_ANZ@Dell.com.
Your single point of contact for all your clients needs. Gain a specialist that is 100% dedicated to helping size your projects and giving you and your clients access the best deals and promotions.
Have access to Dell TechDirect, a tool where you can self-log your support tickets, and self-dispatch your replacement parts; as well as Live optics, an online analytics tool for your customer’s IT environment.
Earn 3% rewards on your Small Business clients’ purchases.
Gain access to trainings, Webinars and Tech Talk created for IT experts.
Offer a one-stop-shop solution to your customers using Dell Financial Services.
Email you referral to Dell_Expert_ANZ@dell.com with the potential new member copied-in
Wait for the DEN team to contact your referral and sign them up for the program
We will email you your unique single-use NZD$150 voucher that you can redeem on any product on Dell.com.nz
As an MSP or IT Consultant, the Dell Expert Network brings a world of advantages.Join the program to unlock a variety of benefits from a dedicated IT account manager to training and rewards.
A: The Dell Expert Network is a support and relationship program designed to help IT Consultants (ITCs) and Managed Service Providers (MSPs) with their service to small business clients. The program requires the IT consultant or Managed Service Provider to recommend Dell products to their clients and purchase directly from Dell via the program.
A: Any IT Consultant (ITC) or Managed Service Provider (MSP) who is not a registered reseller or is not dependent on reselling as their core business. They must be a resident in Australia or New Zealand and provide a service to small business customers.
A: It's a free support program that will help you grow and develop business alongside your customers. A dedicated account manager will support you as your program point of contact (POC) at Dell. There are many benefits that you will receive for free once your registration is approved.
A: You have two options to place orders for your clients. Either your dedicated account manager will help you to place an offline order, or you can place your order on dell.com using your DEN online coupon. To access your coupon, click “Shop with DEN Online”.
A: Anytime you recommend Dell products to your small business customers and it becomes a purchase, you qualify for rewards. Rewards can be redeemed against a wide range of products. When you wish to redeem your rewards, contact your dedicated account manager who will help you to redeem your rewards. See the Dell Expert Network Membership Terms and Conditions on this site.
A: Any unused rewards will expire 24 months from the date of occurrence. Issued reward coupons are valid for 90 days from the date of issue.
A: Yes. You will be rewarded for your own and your assigned small business customer purchases.
A: Yes, if they name you as their IT consultant. If not, the purchase will be considered as a direct relationship between end customer and Dell.
A: No. Any points accrued by an IT Consultant are personal, non-transferable, and may not be assigned to other program participants or to any third parties. See the Dell Expert Network Membership Terms and Conditions on this site
A: By having a direct relationship with Dell through the program, special pricing can apply to a purchase. From time to time there will be exclusive offers for program members.
A: Your dedicated account manager will contact you to inform you of any order cancellations. Any rewards from this order will be removed.
A: We can only assign rewards to you for orders placed using your DEN Member ID.
A: There is no minimum order to maintain your free membership. Dell encourages members to actively engage with the Dell Expert Network program and make referrals regularly to maximize benefits. Unused points will expire after 24 months.
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