Dell Technologies Future-Proof Program: Guarantee Outcomes

How can our Three-Year Satisfaction, Storage Data Reduction, and Data Protection Deduplication programs benefit your business?

IT managers and personnel are critical in providing technology to their organizations. Responsibilities for IT departments include a wide variety of tasks such as maintaining existing hardware, installing updates, fixing outages and balancing the need for future data center demands with existing budgets. Dell Technologies understands the complexities of data center operations and offers the Future-Proof Program to simplify the IT decision-making process and alleviate concerns associated with changing technology.

The Future-Proof Program is a collection of offers, assurances and benefits that streamline and simplify IT ownership. The Future-Proof Program is divided into three different high-level pillars: Guarantee Outcomes, Maximize Investments and Navigate IT Futures.

Graphic showing Future Proof Program Pillars: Guarantee Outcomes, Maximize Investments and Navigate IT Futures.

This first blog of a three-part series will discuss the Guarantee Outcomes pillar. The Guarantee Outcomes category includes the Three-Year Satisfaction program, the Storage Data Reduction Ratio program and the Data Protection Deduplication program.

Guarantee Outcomes segments - Three-Year Satisfaction program, Storage Data Reduction Ratio program and Data Protection Deduplication program. Three-Year Satisfaction

One of the Guarantee Outcomes elements of the Future-Proof Program is the Three-Year Satisfaction¹ program. Dell Technologies stands by our products for the first three years of ownership. If during that time the solution does not meet or exceed all claims made on the Dell Technologies website or corresponding specification sheets, let your sales representative know. Dell Technologies will evaluate the environment and address any concerns. If the customer is still not satisfied, Dell will provide a prorated refund for the product for up to three years from the time of initial purchase.

Storage Data Reduction

Another Guarantee Outcomes element of the Future-Proof Program is the Storage Data Reduction Ratio² program. The Data Reduction Ratio program encompasses a wide range of storage solutions including PowerStore, PowerMax, and PowerFlex, as well as several other product lines. Solutions from Dell Technologies leverage capabilities such as deduplication and inline compression to reduce data footprints. For example, as part of the Data Reduction Ratio program, PowerStore solutions offer 4:1 data reduction. The Data Reduction Ratio program helps IT decision makers size storage arrays for future growth requirements. Once the Dell Technologies storage array is deployed, if the expected data reduction ratio is not achieved, contact Dell Technologies for resolution.

Data Protection Deduplication

The Data Protection Deduplication program is the final element of the Guarantee Outcomes category of the Future-Proof Program. The Data Protection Deduplication³ program is specific for Dell Technologies data protection offers, including Data Protection Suite software and PowerProtect appliances. Dell Technologies offers a 25:1 data deduplication savings for Data Protection Suite software writing to PowerProtect DD series appliances and a 55:1 data savings for PowerProtect DP series appliances, which is an all-in-one data protection software and storage in a single appliance. Talk to your sales representative about your specific data types to determine a savings tailored to your environment. Dell Technologies stands by our products. If the expected data deduplication rate is not initially achieved, we will verify the system is configured correctly and resolve the issue.

The Three-Year Satisfaction, Storage Data Reduction, and Data Protection Deduplication programs are the three elements that create the Guarantee Outcomes pillar of the Future-Proof Program. The benefits enable IT decision makers to rest assured that Dell will stand by our products. Please visit the Future-Proof Program webpage for additional details. The next two blogs in this series will feature program overviews of the Maximize Investments and Navigate IT Futures pillars of the program. Talk to your sales representative to learn more about the Future-Proof Program and other benefits of partnering with Dell Technologies.

¹ Three-year Satisfaction Guarantee: Requires purchase of a 3-year ProSupport agreement. Compliance is based on product specifications. Any refund will be prorated. Applicable products include: PowerProtect DD, Dell EMC Unity, Dell EMC Unity XT, ECS Appliance, PowerProtect Appliances, PowerScale, Isilon, Networking (N, S, Z Series, MX Switching Modules), PowerFlex appliance, PowerMax, PowerStore, PowerVault ME4, SC Series, XtremIO X2, VMAX All Flash, VxRail

² Storage Data Reduction Guarantees: Requires customer signature and purchase of ProSupport Plus or ProSupport with Mission Critical. Applicable products include All-Flash Storage products only.

³ Data Protection Deduplication Guarantee – Requires customer signature and purchase of a ProSupport, ProSupport Plus or with the Mission Critical maintenance agreement. Applicable products include Data Protection products only.

Richard Greenwalt

About the Author: Richard Greenwalt

Richard Greenwalt leads the Future-Proof Program for Dell Technologies. The Future-Proof Program is a collection of benefits that spans the Dell Technologies storage portfolio. Richard uses his experience in the storage and server markets to solve IT challenges and simplify data center management. Richard holds an MBA from the University of Texas at Austin, a Masters Degree in Electrical Engineering from the University of Michigan, Ann Arbor, and a Bachelors Degree in Electrical Engineering from the University of Texas at Austin.