TechDirect

Take control of your IT service and support lifecycle in TechDirect



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Why TechDirect

Streamline PC configuration, management and deployment from a single dashboard.
Drive better end-user experience, support and automation with telemetry.
Actionable insights and robust self-service in an intuitive, unified experience.
Tailored views, dashboards and on-demand reporting for faster issue resolution.
Self-dispatch and support for in-warranty client and enterprise systems.
Allows Dell Technologies partners to manage their activity and work on behalf of customers.

SupportAssist

Managing multiple PCs? Did you know you can now include SupportAssist as part of your custom image?

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IT Techs Working in a Dark Server Room

Asset Appraisal

Have you recently refreshed your technology? Get a quick estimate for your old equipment by filling out our Asset Appraisal form.

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Build & Deploy

Manage every detail of your PC fleet and infrastructure devices from project management to planning, configuration and deployment with greater speed and less effort. Explore our offerings:

  • ProDeploy Client Suite
  • Enterprise Project Services for ProDeploy Infrastructure Suite
  • Image Assist
  • Connected Provisioning
  • Self-Healing Image Recovery
  • Ready Image


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What our customers are saying

Viewing of 4
“We use the TechDirect portal to self-dispatch parts, and it’s cut the time in half that our techs spend repairing devices.”

Amy Remfrey
Director of Technology Support
PXU
“Dell TechDirect has been a game-changer for us. There is no minimum for the number of devices that can be sent back. We can send one device back if we want. This flexibility is extremely valuable to our business when supporting both onsite and remote employees.”

Roger Bengtsson
Head of Platform Development and Operations
Alfa Laval
“Connected Provisioning provides a simplified, end-to-end process. We’re freeing up our staff and letting Dell really manage that lifecycle for us.”

Dwight Snethen
Executive Director, End User Experience
Purdue University
“Dell ProSupport Plus with SupportAssist helps keep our laptops at peak performance for five years—even in warm, humid greenhouse environments."

Keith Bradley
VP of Information Technology and Security,
Nature Fresh Farms

RESOURCES Valuable insights and information

Access TechDirect

Create an account or join your company’s account in TechDirect. Manage all in-warranty systems free of charge. Available to partners.
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Getting Started Guides

Utilize our quick reference documents for all the information you need to get started
TechDirect Lifecycle Connect & Manage with SupportAssist Asset Recovery Services in TechDirect Using SupportAssist APIs Connect & Manage for Partners Data Erase in TechDirect

Hands-on Labs

This hands-on simulator will guide you through the lifecycle of TechDirect, covering offers such as ProDeploy, Connected Provisioning, ProSupport for PCs with SupportAssist, Self-Healing Image Recovery, Data Erase, Asset Recovery Services and more.
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Join a Webinar

Learn how to get connected in one of our live webinars.
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TechDirect Community

Ask questions in the TechDirect user forum and find other helpful links.
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Resources for TechDirect Users

Training materials, FAQs, user guides, certifications and more to keep you productive.
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Frequently Asked Questions

TechDirect is an online portal that streamlines services for device lifecycle management – from initial configuration and deployment to monitoring, support, and asset recovery and recycling. It provides a customizable experience for IT admins, IT technicians and Dell partners, free of charge. Some capabilities are only accessible with service plans. TechDirect primarily supports Dell client PCs and can be used as a corporate hub for fleet-wide visibility and proactive management throughout the PC lifecycle. It also offers select capabilities for IT infrastructure. Note: Dell infrastructure systems connected by secure connect gateway technology for automated support cannot be viewed or managed in TechDirect.

TechDirect provides a modern online experience for managing deployment services for ProDeploy Suite for PCs and ProDeploy Infrastructure Suite as well as services for connected provisioning, connected configuration and imaging. You can collaborate seamlessly with Dell experts and Dell partners, using tailored dashboards and online tools, on every detail for your client PC fleet and infrastructure systems – from project management to planning, configuration and deployment. In addition, from TechDirect, easily manage other services bundled with your deployment project such as Data Erase, Data Migration and Asset Recovery.

The TechDirect portal lets you manage authorized users across your company as well as technical support requests for client PCs and eligible infrastructure products from one corporate hub. In addition, support teams can submit their own requests for in-warranty hardware replacement parts with our self-dispatch service. To get started, IT teams simply complete our certification course, free of charge.  Finally, you can integrate warranty, technical support and self-dispatch features into your existing help desk through APIs.

SupportAssist for Business PCs is the AI-driven connectivity software behind ProSupport Suite for PCs services, helping reduce IT effort to keep your distributed fleet running at its best. Start in our online portal, TechDirect, to configure and deploy the software to your Dell PC fleet. Then, connect the PCs back to TechDirect which becomes your central PC management portal. From your TechDirect dashboard, keep tabs on proactive and predictive automated support that remotely detects and resolves potential issues for connected PCs. And stay ahead of disruption with proactive insights via security risk, performance health and application experience scores. Depending on your service plan, access self-healing automation capabilities for connected PCs from TechDirect. You can use custom catalogs to initiate remote driver updates and automate PC optimizations. In addition, trigger fleet-wide scripts or create custom workflows to automate tasks and remediate issues.  

Our Asset Recovery services provide you with a seamless and secure way to responsibly retire legacy IT equipment of any brand, while addressing your sustainability goals. Managing Asset Recovery services in TechDirect centralizes the tracking and logistics needed for a smooth process, giving you control and visibility at every step. From the TechDirect online portal, you can easily manage appraisals of the value of your assets as well as your orders. In addition, schedule and manage appointments for resale/recycle, lease returns, onsite data sanitization and onsite hard-drive shred. Finally, efficiently manage payments and download reports including your company’s Environmental Impact Report assessment.