Dell Rewards Program Terms and ConditionsThese Dell Rewards terms (the “Terms”) are between you and Dell Marketing, L.P. (“Dell”), govern your participation in the United States Dell Rewards loyalty program (the “Program”), and set forth all rights, requirements, rules and conditions of your membership and participation in the Program. These Terms are in addition to and separated from any other Dell terms that you agree to in connection with your Dell purchases or use of other Dell services. By registering for and participating in the Program, you agree to these Terms, which Dell may update from time to time without prior notice. Dell reserves the right to modify or discontinue the Program at any time and for any reason and will use reasonable efforts to provide advance notice of any material changes to the Program via Dell My Account (“My Account”) and email.
Program and User StructureA Dell Rewards account is a 1:1 account-to-user relationship, in which the email address is the account holder identifier and ties to a single user. Dell Rewards benefits cannot be shared with or transferred to another account.
Eligibility and Participation Requirementsa) Dell Rewards Program The Dell Rewards Program and associated benefits are available only to individuals who meet the criteria for Dell Rewards Program membership as defined by Dell below. To qualify for the Dell Rewards Program and benefits, you must be a Consumer, defined as an individual purchasing for personal or household use, or a representative of a Small Business, as defined by Dell using objective and consistently applied criteria. The following categories are ineligible for Dell Rewards Program membership:
1. Minors, as defined by applicable law in your jurisdiction of residence. The Program is not directed to, and is not intended to be used by, minors under the age of 18, and Dell does not knowingly collect personal information from minors under 18 in connection with the Program
2. Representatives of entities that are not Small Businesses, as defined by Dell
3. Public-sector customers
4. Resellers
b) If Dell determines that you fall into one of the above ineligible categories or that you have violated these Terms, your membership may be suspended pending further investigation, and you will not receive any benefits or rewards related to the Program until resolved. If Dell, after appropriate investigation, cancels your membership due to a violation of these Terms or other actual or reasonably suspected misconduct or fraud, Dell reserves the right to invalidate any Program benefits earned prior to termination. Dell further reserves the right to deny or cancel membership to any customer for any reasonable cause.
c) To obtain the benefits of the Program, you must maintain a My Account. There is no charge to establish or keep a My Account. If you don’t already have a My Account, an account will be created for you when you register for the Program. You must be logged into your My Account to earn or redeem rewards. With membership in the Program, you will earn points on qualifying purchases and gain access to member-only benefits and special offers.
d) As a Program member, you will receive communications necessary to operate the Program, including communications regarding your points balance, rewards expiration, account status, security notices, and Program updates.
e) Dell may also send you promotional communications related to Program benefits or Dell products, such as exclusive deals or promotional offers, including by email and, where you have provided prior consent, by text message. You may manage your preferences for such communications, including withdrawing any consent you may have provided or opting out of communications, at any time without affecting your participation in the Program. Dell will honor opt-out requests within the time required by applicable law, including the CAN-SPAM Act, and any text messages are subject to the Telephone Consumer Protection Act; you may opt out of text messages at any time by replying STOP.
f) Where required by law, promotional electronic communications are subject to individual user preferences and applicable consent requirements.
g) Accordingly, communications may be sent at the individual My Account level for Dell Rewards members. Your My Account is where you will receive information about your rewards, including your current rewards balance and rewards expiration dates, Program updates, and opportunities to redeem rewards. If you participate in the Program, you agree that Dell will collect and use your name, contact information, purchase and transaction history, and Program engagement information (such as logins, survey responses, and redemption activity) to administer and provide the Program, personalize your Program benefits and offers, and for the other purposes described in Dell’s Privacy Statement. You are responsible for maintaining the security of your My Account and My Account password. This program is a location-based program. If you decide to participate in the Dell Rewards Program in more than one location where the program is offered, you must have or create a separate My Account for each such location using a different email address for each My Account and agree to the applicable terms and conditions for each location.
Notice of Financial Incentive; Your Privacy Rights. The Program is a financial incentive within the meaning of applicable state privacy laws because it offers Rewards Points and other benefits in exchange for your participation and the personal information described above. The categories of personal information Dell collects and uses in connection with the Program are reasonably related to the value Dell provides through the Program, and Dell retains such information only as long as necessary for these purposes or as otherwise required by law. Dell may share limited Program information (such as your eligibility for a Special Offer) with participating Dell partners solely to enable you to redeem that Special Offer. If you reside in California, Colorado, Connecticut, Virginia, Utah, or another state with a comprehensive privacy law, you may have additional rights with respect to your personal information, including the right to know, delete, or correct your information, to opt out of the sale or sharing of your information or its use for targeted advertising, to limit the use of sensitive personal information, and to opt in to or withdraw from the Program’s financial incentive without being denied goods or services or charged different prices for exercising your privacy rights. You can exercise these rights and review the full details of Dell’s data practices in Dell’s Privacy Statement.
Communications and Preference Management
Communications related to the Program fall into the following categories:
1. Program and Account Communications (Required for program participation): Communications necessary to administer the Program.
2. Rewards Promotional Communications (Optional): Communications related to promotional offers or incentives.
3. General Dell Marketing Communications (Optional): Communications unrelated to the Program.
Opting out of optional promotional communications will not affect your ability to participate in the Program or receive Program benefits.
For Dell Rewards Members, you may manage your preferences for such communications, including withdrawing any consent you may have provided or opting out of marketing communications, at any time without affecting your participation in the Program.
Program Participation Cancelation and Updates
Program participation is always voluntary.
If you want to deactivate your Dell Rewards membership, click here. You will forfeit all rewards currently in your account.
Individual Account Transfer and Discretionary Program Transfer Policies
Dell Rewards accounts are unique to individual email addresses and cannot be combined or transferred.
Earning Rewards Points for the Dell Rewards Program
As a member of Dell Rewards, you are eligible to earn rewards in a variety of ways, including by shopping directly with Dell at www.Dell.com or via phone with a Dell representative at 1-877-275-3355, engaging with select Dell content, and other methods that may be communicated by Dell from time to time. Rewards are issued in the form of Points (“Rewards”, “Rewards Points”, or “Points”) which are typically deposited into your My Account within 30 days after they are earned.
You can receive up to 9% of the Dell product purchase price before tax in Rewards Points per transaction for purchases made in the United States online Dell Store at www.Dell.com. Base reward value is 3% but may increase or decrease at the discretion of Dell and its representatives. Rewards may not be issued on select products. Rewards points can be applied directly at checkout and can be combined with other types of qualifying payment methods. Rewards represent a transaction credit which can be applied against future purchases on www.Dell.com (excluding Dell Outlet purchases, Dell Premier page orders and select third-party products). The total amount of rewards that can be earned each Dell fiscal year shall not exceed $20,000 in rewards. The Dell fiscal calendar begins in February. Dell Rewards Points can be earned in the following ways:
1. Purchases from Dell. Points can be earned on most purchases made directly from Dell, Dell Outlet purchases, Dell Premier page or store orders, Channel Partner orders, products and services purchased for resale, service contract renewal orders, subscription recurring billing purchases, select third party products, and other exclusions as determined and communicated by Dell). The total number of Points available per product purchased varies. Not all products are eligible for Rewards Points, and some products may earn extra points.
2. Engagement with Dell. Rewards can also be earned through various methods of engagement with selected Dell content, such as logging in to your My Account, responding to Dell surveys or opting-in to Dell marketing communications. Dell may place limits on the number of times you may earn Points for such engagements (e.g., Members only earn Points for one My Account login per week). Dell may choose when to make such engagement opportunities available.
Certain orders are not eligible for Dell Rewards, including but not limited to orders placed by resellers or other third parties, orders resulting from fraud, and purchases made via a Dell sales representative using a Premier Rewards account do not qualify for Dell Rewards Points. Dell reserves the right to add, modify or discontinue any Rewards Points, earning opportunities at any time in its sole discretion.
Dell Rewards Expiration
Rewards Points will expire at 11:59 PM Hawaii-Aleutian Time (HAT) on the last day of the 6th month following the month the purchase was made, treating rewards issued in different months using a FIFO (First-In, First-Out) method. This means that each month is considered a separate bucket, and all points earned during that month will expire on the last day of the 6th month after they were earned. For example, if you earn 100 points during the month of January (i.e. January 1st through to January 31st), these points will expire on July 31st of the same year. If you earn 200 points during the month of February, these points will expire on August 31st of the same year, and so on. Dell will send you notices reminding you of your rewards. It is your responsibility to keep track of your Rewards Points expiration dates. Please note that Rewards Points can only be redeemed before their expiration date, and expired points cannot be reinstated. Additionally, from time to time, Dell may offer special promotions that may have different Rewards Points expiration dates, which will be clearly communicated to you at the time of the promotion. These promotional expiration dates may differ from the standard expiration dates outlined above, and it is your responsibility to review and understand the terms and conditions of each promotion. Rewards Points can only be redeemed before their expiration date, and expired points cannot be reinstated.
